Welcome to Collections By Jay

Your Ultimate Shopping Destination

Estimated Shipping Times

What is the shipping time for orders? 

Shipping times can vary depending on the product and supplier. Typically, orders are processed within 1-3 business days. After processing, shipping times can range from 7-20 business days, depending on the destination. Please note that these are general estimates, and actual shipping times may vary.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the progress of your shipment and get real-time updates on its status.

Do you offer international shipping?

Yes, we offer international shipping to select countries. However, please be aware that customs duties, taxes, or import fees may apply depending on your country's regulations. It's important to check with your local customs office for any additional charges that may be incurred.

What if I receive a defective or damaged product?

We strive to ensure the quality of our products, but in the event that you receive a defective or damaged item, please contact our customer support within 7 days of receiving your order. Provide us with the necessary details and, if applicable, photos of the issue. We will assist you in resolving the matter promptly.

Can I cancel or change my order after it's been placed?

As we aim to process and ship orders quickly, there is a limited window for canceling or modifying an order. Please contact our customer support as soon as possible if you need to make changes to your order. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed or shipped.

What is your return and refund policy?

For information regarding our return and refund policy, please refer to our dedicated Returns and Refunds page. It contains detailed information on how to initiate a return, eligibility criteria, and the refund process.

Do you offer wholesale or bulk ordering options?

Yes, we do offer wholesale and bulk ordering options for certain products. If you are interested in purchasing items in larger quantities, please reach out to our customer support or fill out our wholesale inquiry form. Our team will assist you with pricing and availability.

How can I contact your customer support?

You can reach our customer support team by collectionsbyayonline@gmail.com and our representatives will be happy to assist you with any questions, concerns, or inquiries you may have. We hope this FAQ section has addressed some of your questions. If you have any further inquiries or need additional assistance, please don't hesitate to contact us at collectionsbyjayonline@gmail.com or 833-317-1283